Refund policy

REFUND & RETURN POLICY

Last Updated: August 25, 2026

Thank you for shopping with Relax, Please. Because our products are consumable hemp-derived products, we maintain a strict return policy to protect the safety, quality, and integrity of our products.

ALL SALES ARE FINAL

Due to the consumable nature of our products and for health, safety, and quality-control reasons, all sales are final.

We do not accept returns or exchanges for:

  • Change of mind
  • Taste or flavor preferences
  • Products that have been opened or used
  • Products ordered by mistake
  • Failure to read product descriptions, ingredients, serving information, or cannabinoid content before purchasing
  • Personal dissatisfaction with the effects of a product

Please carefully review your order before completing your purchase.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

We want you to receive your order in good condition. If your order arrives damaged, defective, leaking, or incorrect, please contact us within 48 hours of confirmed delivery.

Please include:

  • Your name
  • Order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the shipping packaging, when applicable

After reviewing your claim, we may provide a replacement or refund when appropriate.

Please do not discard damaged products or packaging until we have reviewed your claim.

MISSING ITEMS

If an item is missing from your delivered order, please contact us within 48 hours of delivery so that we can investigate and resolve the issue.

LOST OR STOLEN PACKAGES

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s handling and tracking process.

If tracking indicates that your package was delivered but you cannot locate it, please check with household members, neighbors, your building or property management, and the shipping carrier.

Please contact us if additional assistance is needed. Claims involving lost or stolen shipments will be reviewed individually and may require completion of the carrier’s claim process.

ORDER CANCELLATIONS

Orders are processed as quickly as possible. Once an order has entered processing, fulfillment, or shipping, we cannot guarantee that it can be canceled or modified.

If you need to request a cancellation, please contact us immediately. Cancellation requests are not guaranteed.

SHIPPING RESTRICTIONS

We reserve the right to cancel an order if we determine that we cannot legally or safely ship a particular product to the customer’s destination.

If we cancel an order before shipment because of an applicable legal or shipping restriction, the affected purchase amount will be refunded.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method.

Processing times vary depending on the customer’s bank, card issuer, and payment processor. We cannot control how quickly a financial institution posts an approved refund to a customer’s account.

CHARGEBACKS AND BILLING CONCERNS

If you believe there is a problem with your order or charge, please contact Relax, Please first so that we have an opportunity to investigate and resolve the issue.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

AGE-RESTRICTED PRODUCTS

Our hemp-derived THC products are intended only for customers who meet all applicable legal age requirements.

Orders that cannot be fulfilled because the purchaser does not satisfy applicable age-verification requirements may be canceled in accordance with our policies and applicable law.

CONTACT US

Questions or concerns regarding an order should be sent to:

Relax, Please
Website: RelaxPlease.shop
Email: relaxpleaseco@gmail.com

Please include your order number in all order-related communications so we can assist you as quickly as possible.