Shipping policy

SHIPPING POLICY

Last Updated: August 25, 2026

Thank you for shopping with Relax, Please. This Shipping Policy explains how we process, ship, and deliver orders placed through RelaxPlease.shop.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment is successfully authorized.

Orders are not processed, shipped, or delivered on weekends or holidays. Orders placed during weekends, holidays, product launches, promotions, or periods of unusually high demand may require additional processing time.

We will use the shipping information provided at checkout. Please review your address carefully before submitting your order.

SHIPPING METHODS AND DELIVERY ESTIMATES

Available shipping methods and estimated delivery times will be displayed at checkout.

Estimated delivery times begin after an order has been processed and transferred to the shipping carrier. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, incorrect addresses, holidays, service interruptions, or other circumstances outside our control.

Available shipping methods may include:

  • Standard Shipping: Estimated delivery time displayed at checkout
  • Expedited Shipping: Estimated delivery time displayed at checkout, if available

Shipping charges will be calculated and displayed at checkout unless otherwise stated.

SHIPPING DESTINATIONS

We ship only to locations where the sale and shipment of the ordered products are permitted under applicable federal, state, and local laws.

We may restrict or refuse shipment to certain states, territories, jurisdictions, addresses, or locations based on applicable laws, regulations, carrier requirements, product restrictions, or our internal compliance policies.

We do not ship to:

  • P.O. boxes, if the selected carrier or product requires a physical address
  • International destinations, unless expressly stated at checkout
  • Locations where the ordered products cannot legally be sold or delivered
  • Addresses that fail required age or identity verification
  • Addresses that appear incomplete, inaccurate, fraudulent, or otherwise unsuitable for delivery

If we determine that an order cannot legally or safely be shipped, we may cancel the order before shipment and refund the affected purchase amount.

AGE VERIFICATION AND ADULT SIGNATURES

Because some products may contain hemp-derived THC or other age-restricted ingredients, customers must meet all applicable legal age requirements.

We may require age verification before an order is processed or delivered. We may also require an adult signature at delivery when required by law, carrier policy, product restrictions, or our compliance procedures.

If a customer cannot complete required age verification or refuses a required adult signature, the order may be canceled or returned to us. Any refund will be handled in accordance with our Refund & Return Policy and applicable law.

SHIPPING ADDRESS CHANGES

Please contact us immediately if you need to correct or change your shipping address.

We cannot guarantee that an address change can be made after an order has entered processing or been transferred to the shipping carrier. Customers are responsible for reviewing their shipping information before placing an order.

If an order is shipped to an incorrect or incomplete address provided by the customer, additional shipping charges may apply, and delivery or reshipment may not be possible.

ORDER TRACKING

When available, tracking information will be sent to the email address provided at checkout after the order has shipped.

Tracking information may take time to update after the carrier receives the package. Relax, Please is not responsible for delays in carrier tracking updates.

DELAYED SHIPMENTS

If your order has not arrived within the carrier’s estimated delivery window, please review the tracking information and contact the shipping carrier first.

You may also contact us at relaxpleaseco@gmail.com with your order number so we can assist with the investigation.

Carrier delivery estimates are not guarantees. We are not responsible for delays caused by weather, natural disasters, carrier disruptions, incorrect or incomplete addresses, customs or regulatory issues, failed delivery attempts, or other events outside our reasonable control.

LOST, STOLEN, OR MARKED-DELIVERED PACKAGES

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, your building or property management, and the shipping carrier.

You should also verify that the shipping address on your order confirmation is correct.

Claims involving lost, stolen, or marked-delivered packages will be reviewed individually and may require completion of the carrier’s claim process. We may request additional information before determining whether a replacement or refund is available.

DAMAGED OR INCORRECT SHIPMENTS

If your order arrives damaged, defective, leaking, or incorrect, please contact us within 48 hours of confirmed delivery.

Please include:

  • Your name
  • Order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the shipping packaging, when applicable

Please retain the product and packaging until we have reviewed your claim. Approved claims may qualify for a replacement or refund in accordance with our Refund & Return Policy.

SPLIT OR PARTIAL SHIPMENTS

Orders may be shipped in multiple packages when products are stored or fulfilled separately.

If only part of your order arrives, please review your tracking information before contacting us. If the remaining items do not arrive within the applicable delivery window, contact us with your order number.

SHIPPING RESTRICTIONS AND CANCELLATIONS

We reserve the right to cancel or refuse any order that cannot be legally, safely, or reliably fulfilled.

Orders may be canceled because of:

  • Applicable federal, state, or local laws
  • Product or destination restrictions
  • Failed age or identity verification
  • Carrier limitations
  • Incorrect, incomplete, or undeliverable addresses
  • Suspected fraud or unauthorized activity
  • Inventory or fulfillment issues

If we cancel an order before shipment, the affected purchase amount will generally be refunded to the original payment method.

CONTACT US

Questions about shipping or delivery should be sent to:

Relax, Please
Website: RelaxPlease.shop
Email: Relaxpleaseco@gmail.com

Please include your order number in all shipping-related communications so we can assist you as quickly as possible.